Last updated
1. Who we are
Foxbiten is the controller of the personal data processed through this service. Contact us about privacy at help@foxbiten.com.
2. Data we collect
- Account data: email address, name, your UID, and a securely hashed password and fund password. - Verification data: full legal name, country, city, ID number, and images or PDFs of your identity document. - Activity data: practice and live balances, orders, deposits (including any transfer screenshots you upload), withdrawals, wallet addresses, transaction records, and Customer Service chat messages and photos. - Technical data: IP address, browser and device information for signed-in sessions and Customer Service chats, and security and rate-limit records. - Preferences saved in your browser's local storage, such as display settings.
3. How we use it
- To create and run your account, settle trades and process deposits and withdrawals. - To verify identity, prevent fraud and multiple accounts, and keep the service secure. - To send service emails such as verification and password reset codes. - To answer support requests. - To show masked leaderboard rankings. - To comply with legal obligations. We do not sell personal data or use it for advertising.
4. Legal bases
For users in the EU/UK, we rely on performance of our contract with you (account and service), legitimate interests (security, fraud prevention, improving the service), legal obligation where applicable, and consent where we ask for it.
5. Who we share it with
We use service providers that process data on our behalf: - hosting: Vercel; - database: MongoDB; - storage of identity documents, deposit screenshots and chat photos: Cloudinary; - email delivery: Resend. Market prices come from Binance's public data service through our servers, so your browser never connects to Binance and Binance does not receive your IP address. We may also disclose data where required by law.
6. Identity documents
Verification documents are stored privately. Only authorised administrators can view them, through short-lived links, and access to client data is recorded in an audit log. When you replace a document or your account is deleted, the stored files are removed.
7. International transfers
Our providers may process data outside your country. Where they do, we rely on safeguards such as Standard Contractual Clauses.
8. How long we keep data
We keep account and activity data while your account is open. After closure we delete it, except where we must keep some records for security, fraud prevention or legal reasons.
9. Cookies and storage
We use a strictly necessary session cookie to keep you signed in, and browser local storage for your preferences. We do not use advertising or third-party tracking cookies.
10. Your rights
Depending on where you live, you may have the right to: - access, correct or delete your data; - object to or restrict processing; - receive your data in a portable format; - withdraw consent. To exercise these rights, contact help@foxbiten.com. You may also complain to your local data protection authority.
11. Children
Foxbiten is not intended for anyone under 18, and we do not knowingly collect their data.
12. Changes
We may update this policy and will change the "last updated" date above. We will tell you about material changes in the service.